Frequently asked questions and house rules

What is there to do in Amare?

Is Amare open yet?
Amare has first opened its doors to the public during the Open House on 4 and 5 September 2021. Since then, Amare is open for the first (try-out) programmes and concerts.

What can you do in Amare?
Amare offers wonderful music and dance performances and serves as a home for all the residents of The Hague.  In an increasingly diverse city and society, Amare aims to be a reflection of the city's residents. You can see the world’s best performances here, but also exciting local initiatives in diverse areas.

Which organisations are part of Amare?
Amare is a home for the performing arts and accommodates four organisations: Stichting Amare (previously Zuiderstrandtheater), the Royal Conservatoire, Nederlands Dans Theater and Residentie Orkest Den Haag.

What’s there to eat and drink in Amare?
Amare includes two catering establishments. On the third floor you will find the Stadskantine, serving coffee, lunch and daily menus all day for you to enjoy in the company of Amare’s musicians, dancers, students and staff. Brasserie Amare can be found on the ground floor, at the building’s Spui entrance, and also serves coffee, lunch and dinner. Read more about the catering establishments in Amare >

What can I do myself in Amare?

Can I work in Amare? 
Job openings in Amare can be viewed here.

Can I come for a guided tour in Amare?
We are organising guided tours on the Saturdays. You can check this page to order your tickets.

I want to organise a business event in Amare. What are my options?
Since mid-2021, Amare is the new theatre and convention centre in the Netherlands. With two large theatre halls as well as a more intimate hall, Amare can easily host conventions and events for up to 2700 visitors. In combination with 4 different foyers, 7 meeting rooms and the Nieuwe Kerk venue right across the road, Amare offers a wide and diverse range of possibilities for any business event. And with The Hague City Hall and state ministries located in the direct vicinity, Amare also offers an ideal venue for government-related conferences.  More information about organising business events in Amare >


I want to organise a festive event in Amare. What are my options?
Amare is also a good place for receptions or other festive events. How about a dinner on the Theaterzaal’s stage, for example, where we can set tables for up to 500 guests? More information about organising festive events in Amare >

About the building

Which architect designed Amare?
The architects Patrick Fransen (NOAHH) and Jo Coenen (JCAU) designed the building in collaboration with NL Architects. Construction consortium Cadanz (Boele & van Eesteren | Visser & Smit Bouw) has built the complex. The building is very sustainable: among other things, the roof has 4000 m­2 of solar panels, and the temperature will be regulated using geothermal energy. Read more about sustainability in Amare >

How was the construction of Amare realised?
The construction of Amare is the culmination of eight years of planning. An earlier plan for a cultural building (based on a design by Neutelings Riedijk Architecten), which would have been named Spuiforum, was cancelled in 2014. The current plan was presented in 2015, and construction began in 2017. To make space for the new building, the Dr Anton Philipszaal and Lucent Danstheater were demolished, and Zuiderstrandtheater was built as a temporary theatre near Scheveningen Harbour. Read more about how Amare came to be >

Who is the owner of Amare?
Amare was constructed at the commission of the City of The Hague (Gemeente Den Haag). Gemeente Den Haag also owns the building. The main tenant of the building is Stichting Amare (previously Zuiderstrandtheater, officially Dans- en Muziekcentrum Den Haag), with Nederlands Dans Theater, the Residentie Orkest and the Royal Conservatoire as subtenants.

Coronameasures in the theatre

In the current times the health and safety of our visitors, staff and performers remains our number one concern. Read more about COVID-19 measures concerning your visit to Amare and Nieuwe Kerk here.

Ticket sales

I bought tickets, but have not received an email. What should I do?
It is important to click “Complete” after your online payment. Once your payment has been completed successfully, you will receive your tickets within a few minutes. If you haveØ  Browse through the brochure online not received any emails from us (neither a confirmation message nor your tickets), please check your spam and junk folders as well as any other folders that unsolicited messages may be filtered to.

Can I print my e-tickets?
You can show your e-tickets on your smartphone at the door. Printed e-tickets result in an illegible code. If you prefer to have paper tickets, then choose the option ‘Receive tickets at home’ when ordering, or contact our booking office.

Can I select my seats for the performances and concerts on sale now? 
That depends on the concert or performance. All events scheduled before 19 November are without assigned seating. This is on account of the ongoing uncertainty regarding COVID-19 measures (and the permitted number of visitors). Events scheduled after 19 November are generally with assigned seating, except for pop music concerts. 

Can I see the floor plans of Amare’s halls? 
Yes you can, please go here.

How do I order tickets using a  promotional code?
If a promotional code is available for a performance or concert, your shopping basket will include an input field in which you can enter the code. When selecting seats, choose the appropriate price type. If ordering through our booking office, read out the code to our ticket assistant.

I have not yet received the tickets I ordered online. What should I do?
When you order e-tickets, you should receive them within a few minutes. If this is not the case, please contact our booking office so that we can resend them to you.

If you have not yet received your tickets on the day of the performance, you can pick up your tickets from the booking office at the theatre in question by showing the confirmation email you received. The booking office opens 60 minutes before the performance starts.

Tickets by post
If you prefer to have your tickets sent to you by post, we charge a fee of €3.50 per order. You can choose to receive your tickets by email (e-tickets) or have them sent to your home address during the ordering process. 

Can I pay by credit card?
When buying tickets online you can pay using iDeal, the Podium Cadeaukaart, a credit card and/or vouchers. This is also possible at the booking office or when ordering by telephone.

How do I redeem my Amare voucher online?
When purchasing tickets, select voucher as the payment method and enter the code provided on your voucher.

How do I redeem my Podium Cadeaukaart?
After reserving tickets online, you can select the Podium Cadeaukaart as the payment method. Enter the card number and your pin code, and if applicable pay any remaining costs using a different payment method. You will receive an email from us containing a payment link. Choose Podium Cadeaukaart as your payment method. NB: when ordering tickets online, you can only use one Podium Cadeaukaart per order. Redeeming several cards at once is only possible via the booking office.

I have a Theaterbon or Concertbon. Can I redeem it online?
The paper Theaterbon and Concertbon (the predecessors of the Podium Cadeaukaart) can only be redeemed by telephone or at the booking office. Please refer to the booking office opening hours.

Nationale Kunst & Cultuurkaart
Unfortunately, you cannot redeem the 'Nationale Kunst & Cultuurkaart' in Amare and Nieuwe Kerk.

Can you scan my ticket from my smartphone?
We are able to scan your ticket from your smartphone. Preferably this should be a mobile ticket, but a clear barcode or QR code in a PDF file is also acceptable. Please make sure that your phone’s screen brightness is set to maximum and that you can easily swipe between your various tickets. And don’t forget to turn down the brightness afterwards.

I have lost my tickets. What should I do?
If you have lost your tickets, you can call our booking office during opening hours to receive copies of your tickets. If the booking office is closed, you can have your tickets printed out at the booking office starting from one hour before the performance or concert.

Can I reserve tickets and pay for them later?
Reserving tickets by telephone is subject to a €2 reservation fee per order. Reserved tickets must be picked up and paid for at the booking office within two weeks. Tickets reserved by telephone can also be paid for by iDeal or credit card. In that case, you will receive your tickets by email. This service is free of charge. However, please note that the payment must be made within fourteen days, otherwise your reservation will be cancelled.

How do I order tickets for a free concert or performance?
It is also important to buy a ticket for a free concert or performance, so that you have reserved your spot. You can order free tickets just as you would do with a paid performance. You first choose your seat and then click on 'make payment'. You will then receive your e-ticket without requiring any payment.

Accessibility

Accessibility
Amare and Nieuwe Kerk are easily accessible by public transportation, car, foot and bicycle. There are bus and tram stops in front of the theatre and the train station is within walking distance. Various parking garages are located in the vicinity of Amare (Turfmarkt, Stadhuis and Veerkaden, among others).

Reserving a wheelchair space
Amare is suitable for disabled persons. In addition to escalator facilities, the building has various lifts, and the halls are wheelchair-friendly. Please do call our booking office in advance at +31 (0)70 88 00 333 (Tue – Fri from 13.00 to 18.00).

How accessible are the seats in the hall for disabled persons?
If you have any questions about accessibility for disabled persons, we recommend calling our booking office at +31 (0)70 88 00 333 (Tue – Fri from 13.00 to 18.00). Our staff are familiar with the halls and are happy to discuss the possibilities for each performance with you.

Please keep in mind that there is still a lot of building site around Amare on Spuiplein. There are no disabled parking spaces at Amare.

Are there facilities for the hearing impaired?
The Danstheater and Concertzaal will soon have an advanced UHF stereo system for the hearing impaired. This system can be used by plugging a pair of stereo headphones into the output by your seat. Headphones can be obtained from the information desk for free.

Nieuwe Kerk does not have a support system for the hearing impaired.

Are there seats for the visually impaired?
Each performance offers a number of tickets for the visually impaired. Please contact our booking office (sufficiently ahead of time!) at +31 (0)70 88 00 333 to reserve a suitable seat. The booking office is open from Tuesday to Friday between 13.00 and 18.00.

If you require help upon arrival or before the start of the performance, please notify us of this when reserving your tickets. We will ensure that someone is ready to help you.

Trained assistance dogs are permitted in most cases. We do request that you inform us in advance if you intend to bring an assistance dog.

Nieuwe Kerk
Nieuwe Kerk is accessible for disabled persons. The church is a ground-floor venue, so wheelchair and walking frame users can attend concerts without any issues. Disabled persons attending a concert in Nieuwe Kerk can report to the manager upon arrival, who can instruct a volunteer to provide assistance.

Lobby (Nieuwe Kerk)
The lobby in Nieuwe Kerk is downstairs, and can be reached by stair lift. If you prefer to remain in the hall during the interlude, we can also ask a volunteer to get a drink for you.  The hall opens approximately 30 minutes before the start of the concert, and the space in front of the hall on the ground floor is very limited. We therefore kindly request that you do not arrive too early if you do not wish to wait in the downstairs lobby.

Accessible toilets (Nieuwe Kerk)
An accessible toilet is available in the artists’ dressing rooms (behind the pulpit). A volunteer can guide you there.

Parking (Nieuwe Kerk)
Nieuwe Kerk does not have accessible parking spaces. The closest parking facilities are the parking garages Q-Park Veerkaden and Spui. Read more about how to get to Nieuwe Kerk >

Hearing impaired (Nieuwe Kerk)
Nieuwe Kerk does not have a support system for the hearing impaired.

Assistance dogs (Nieuwe Kerk)
If you are attending with a trained assistance dog, please contact us in advance so that we can reserve a place for your dog in the aisle.

Practical information

Can I pay cash?
We only accept payments by card. This means it is not possible to pay cash for tickets at the booking office or for drinks at the bar. Our payment terminals accept normal and contactless payments by debit card or credit card. Our Pin Only policy enables safer, quicker payments.

How late does the performance end?
As soon as we know what the end time of a concert or performance will be, we will report this on the relevant website page. The end time is also noted in the service email that you receive at least one day before the performance. Please note that the end time is always an estimate and does not include the closing applause or any encores.

At what time do the doors of the lobby open?
In Amare and Nieuwe Kerk, the doors of the lobby will open 60 minutes before the show. Please be there on time, but do not arrive too early! That way, you avoid having to wait outside (in the cold).

I am late for the performance. Can I still enter?
Unfortunately, we cannot allow latecomers, because this disturbs the other visitors and the artists. When there is a break, you can enter the hall after the break. You are not entitled to a refund, because unfortunately your places have remained empty.

An exception applies to pop concerts that are organized as a standing concert in the Concertzaal. This will be clearly stated in the email you receive prior to the concert.

Is there a waiting list for sold-out performances?
We do not make use of waiting lists. In case of a sold out performance, we advise you to keep an eye on our website. When last minute tickets become available, you can see this on the page of the performance.

May I keep my bag when entering the hall?
That depends on the size of the bag. To be allowed inside Amare’s halls, bags must be smaller than A4 size and no thicker than 10 centimetres. Larger bags can be left at the cloakroom.

Can I attend a performance with a baby or a young child?
We advise against bringing babies and young children to the regular performances. Due to the length and content of our performances, these performances are not suited for this age group. Furthermore, young children can cause annoyance for other visitors.

Babies are allowed at youth and family performances with an age rating of 6+ or lower. Note that you must purchase a child ticket for your baby. In case of disturbance, our staff may ask you to leave the hall during the performance. Any purchased tickets cannot be refunded.

What is age rating?
For youth and family shows, we provide an age rating. This means that the content and duration of the performance is suited for children of a certain age and older. These ratings are for example 2+, 4+, 6+ or 8+, which indicates that the performance in question is suitable for children aged 2 and older, children aged 4 and older, etc.

I am attending a performance with a small child. Are booster seats available?
Amare has a large number of booster seats available so that even the smallest children can get a good view of the show.

No booster seats are available in Nieuwe Kerk.

I am attending a performance with a small child. Can I store the stroller somewhere?
Certainly! Just ask one of our cloakroom staff where you can leave your stroller.

I want to stay up to date on the latest news and promotions. How can I do that?
Sign up for our newsletter and you will receive the general newsletter every month, as well as the Donderdag Deals (Thursday Deals) mailing, which offers 50% discounts on selected performances. 

Do you have earplugs?
Yes. These are available for free at the several bars in Amare.

How loud is the sound during performances?
The performing group is responsible for the sound volume during performances. Naturally, our technical staff make sure that the volume remains within the applicable limits.

Can I pump breast milk in Amare?
Yes, Amare has a space you can use to pump breast milk. Please contact us in advance if you want to make use of the space, so that we can make sure it is available for you. Send an email to communicatie@amare.nl

Other questions

What will happen with Zuiderstrandtheater?
Zuiderstrandtheater and the blue warehouse housing Zuiderstrandtheater’s rehearsal rooms and offices and the Residentie Orkest will be demolished after the move to Amare. Zuiderstrandtheater was always intended as a temporary theatre to replace the Dr Anton Philipszaal and Lucent Danstheater during the construction  of Amare. The zoning plan for the former Norfolk site provides for residential buildings.

Does Amare have a privacy policy?
Yes. You can find it here.

House rules

Terms and conditions for visitors
Our venues observe the VSCD terms and conditions for visitors.

Non-smoking environment
Our theatre is a non-smoking venue. This prohibition includes e-cigarettes.

Latecomers
Once a performance has begun, access to the hall is no longer possible. Latecomers may take their seat in the hall after the first interval.

Mobile telephones
Please turn off your mobile telephone before the start of the performance.

Video and audio recordings 
It is not permitted to take photos, videos or sound recordings during performances and concerts, as this disturbs the other guests and the performers.

Bags and umbrellas
For security reasons, please do not take large bags and umbrellas into the halls. We request that you leave these with our cloakroom staff.

Information requests
You can request a season brochure from our booking office staff here.

I have a question that is not on this list
Send us your question by email! Perhaps we can include it in this list. You can send your email to: kassa@amare.nl