Frequently asked questions and houserules

When will Amare open?*
Amare will first be accessible for the public during the Open House on 4 and 5 September 2021. Tours of the building will continue to be organised on a regular basis after that. The first programmes will be scheduled from 8 September on, with the official opening taking place in autumn with the OPEN Festival from 19 to 21 November. 

*Subject to any changes in schedule as a result of measures relating to the Corona virus.

When do ticket sales start for the 2021-2022 season?
Ticket sales for the majority of the performances and concerts for the 2021-2022 season will commence in May 2021*. It is possible that a number of programmes will have earlier ticket sales. We therefore recommend keeping an eye on this website. 

*Subject to any changes in schedule as a result of measures relating to the Corona virus.

What is there to do in Amare?
There’s always something to do in Amare. In an increasingly diverse city and society, Amare’s goals are a multicoloured programme, inclusiveness and personal encounter. Amare offers wonderful music and dance performances and serves as a home for the whole of The Hague. You can see the world’s best performances here, but also exciting local initiatives in diverse areas, from urban to yoga to spoken word. Amare is also a perfect place to meet for coffee, lunch or dinner.

Which organisations will be part of Amare?
Amare is a home for the performing arts and will accommodate four organisations: the Royal Conservatoire, Nederlands Dans Theater, the Residentie Orkest and Zuiderstrandtheater

What’s there to eat and drink in Amare?
Amare will include two catering establishments. On the third floor you will find the city cafeteria, serving coffee, lunch and daily menus all day for you to enjoy in the company of Amare’s musicians, dancers, students and staff. Amare’s cafeteria might just become your new favourite hangout! The second establishment can be found on the ground floor, at the building’s Spui entrance, and will also serve coffee, lunch and dinner. All dishes will be prepared using as many organic and local ingredients as possible, and menus will include plenty of world cuisine. We will also offer menus especially for theatre visitors.

Will you continue to organise concerts in Nieuwe Kerk?
Even after we move to Amare, we will continue to organise concerts in Nieuwe Kerk. Nieuwe Kerk will remain a venue for unforgettable musical encounters. 

Can I work in Amare? 
Job openings in Amare can be viewed here.

Can I come have a look at the new theatre?
Unfortunately, it is currently not possible to visit Amare for safety reasons due to the ongoing construction, as well as (of course) the Corona-related measures. Our intention is to organise tours in the summer of 2021. Meanwhile, you can check out our virtual tour here

I want to organise a business event in Amare. What are my options?
From mid-2021 on, Amare will be the Netherlands’ premier new theatre and convention centre. With two large theatre halls, Amare offers a wealth of space for conventions and events with up to 4500 guests. Add to that the two more intimate halls, eight separate lobbies, eight meeting rooms and the Nieuwe Kerk church across the road, and you have a range of possibilities to suit any business event. Surrounded by the city hall and the ministries, Amare is also an ideal location for government-related conventions. More information about organising business events in Amare >


I want to organise a festive event in Amare. What are my options?
Amare is also a good place for receptions or other festive events. How about a dinner on the Theaterzaal’s stage, for example, where we can set tables for up to 500 guests? More information about organising festive events in Amare >


I want to perform in Amare. Can I?
Amare has various programmes: the theatre and concert programmes in its various halls and in Nieuwe Kerk across the road. It is also possible to perform in the large, roofed space on the ground floor, where there is room for smaller performances by artists (mostly from The Hague), ranging from urban to spoken word to classic. This programme is free to attend for all visitors in the public space. If you are interested in performing in Amare, send an email to programma@amare.nl.

Which architect designed Amare?
The architects Patrick Fransen (NOAHH) and Jo Coenen (JCAU) designed the building in collaboration with NL Architects. Construction consortium Cadanz (Boele & van Eesteren | Visser & Smit Bouw) has built the complex. The building is very sustainable: among other things, the roof has 4000 m­2 of solar panels, and the temperature will be regulated using geothermal energy. 

More information about sustainability in Amare can be found here.

How was the construction of Amare realised?
The construction of Amare is the culmination of eight years of planning. An earlier plan for a cultural building (based on a design by Neutelings Riedijk Architecten), which would have been named Spuiforum, was cancelled in 2014. The current plan was presented in 2015, and construction began in 2017. To make space for the new building, the Dr Anton Philipszaal and Lucent Danstheater were demolished, and Zuiderstrandtheater was built as a temporary theatre near Scheveningen Harbour.

Who is the owner of Amare?
Amare was constructed at the commission of the City of The Hague (Gemeente Den Haag). Gemeente Den Haag also owns the building. The main tenant of the building is Amare (previously Zuiderstrandtheater, officially Dans- en Muziekcentrum Den Haag), with Nederlands Dans Theater, the Residentie Orkest and the Royal Conservatoire as subtenants.

Visiting Amare

Due to the COVID-19 measures, Amare and Nieuwe Kerk are currently closed to the public. We are operating under the assumption that concerts and performances will be allowed again in September. 

Ticket sales

I bought tickets, but have not received an email. What should I do?
It is important to click “Complete” after your online payment. Once your payment has been completed successfully, you will receive your tickets within a few minutes. If you have not received any emails from us (neither a confirmation message nor your tickets), please check your spam and junk folders as well as any other folders that unsolicited messages may be filtered to.

How do I order tickets using a  promotional code?
If a promotional code is available for a performance or concert, your shopping basket will include an input field in which you can enter the code. When selecting seats, choose the appropriate price type. If ordering through our booking office, read out the code to our ticket assistant.

I have not yet received the tickets I ordered online. What should I do?
When you order e-tickets, you should receive them within a few minutes. If this is not the case, please contact our booking office so that we can resend them to you.

If you have not yet received your tickets on the day of the performance, you can pick up your tickets from the ticket desk at the theatre in question by showing the confirmation email you received. Due to the tightened corona measures, the ticket desk opens 30 minutes before the performance starts, or 1 hour if there is an introductory programme.

Tickets by post
If you prefer to have your tickets sent to you by post, we charge a fee of €3.50 per order. You can choose to receive your tickets by email (e-tickets) or have them sent to your home address during the ordering process. 

Can I pay by credit card?
When buying tickets online you can pay using iDeal, the Podium Cadeaukaart, a credit card and/or vouchers. This is also possible at the ticket desk or when ordering by telephone.

How do I redeem my Amare voucher online?
When purchasing tickets, select voucher as the payment method and enter the code provided on your voucher.

How do I redeem my Podium Cadeaukaart?
After reserving tickets online, you can select the Podium Cadeaukaart as the payment method. Enter the card number and your pin code, and if applicable pay any remaining costs using a different payment method. You will receive an email from us containing a payment link. Choose Podium Cadeaukaart as your payment method. NB: when ordering tickets online, you can only use one Podium Cadeaukaart per order. Redeeming several cards at once is only possible via the booking office.

I have a Theaterbon or Concertbon. Can I redeem it online?
The paper Theaterbon and Concertbon (the predecessors of the Podium Cadeaukaart) can only be redeemed by telephone or at the booking office. Please refer to the ticket desk opening hours.

Can you scan my ticket from my smartphone?
We are able to scan your ticket from your smartphone. Preferably this should be a mobile ticket, but a clear barcode or QR code in a PDF file is also acceptable. Please make sure that your phone’s screen brightness is set to maximum and that you can easily swipe between your various tickets. And don’t forget to turn down the brightness afterwards.

I have lost my tickets. What should I do?
If you have lost your tickets, you can call our booking office during opening hours to receive copies of your tickets. If the booking office is closed, you can have your tickets printed out at the ticket desk starting from one hour before the performance or concert.

Can I reserve tickets and pay for them later?
Reserving tickets by telephone is subject to a €2 reservation fee per order. Reserved tickets must be picked up and paid for at the booking office within two weeks. Tickets reserved by telephone can also be paid for by iDeal or credit card. In that case, you will receive your tickets by email. This service is free of charge. However, please note that the payment must be made within fourteen days, otherwise your reservation will be cancelled.

Accessibility

Accessibility
Amare and Nieuwe Kerk are easily accessible by public transportation, car, foot and bicycle. Various parking garages are located in the vicinity of Amare (Turfmarkt, Stadhuis and Veerkaden, among others). There are bus and tram stops in front of the theatre and the train station is within walking distance. 

Reserving a wheelchair space
Amare has been designed keeping disabled persons in mind. In addition to escalator facilities, the building has various lifts, and the halls are wheelchair-friendly. If you (or someone in your party) are a wheelchair user or have difficulty walking, please call our booking office in advance at +31 (0)70 88 00 333 (Tue – Fri from 13.00 to 18.00).

How accessible are the seats in the hall for disabled persons?
If you have any questions about accessibility for disabled persons, we recommend calling our booking office at +31 (0)70 88 00 333 (Tue – Fri from 13.00 to 18.00). Our staff are familiar with the hall and are happy to discuss the possibilities for each performance with you.

Are there facilities for the hearing impaired?
The Danstheater and Concertzaal feature an advanced UHF stereo system for the hearing impaired. This system can be used by plugging a pair of stereo headphones into the output by your seat. Headphones can be obtained from the information desk for free.

Amare’s public spaces, including the lobbies and introduction areas, use a mobile app. Download this this app onto your phone and connect your own headset. QR codes are present in every area, and by scanning these codes with the app you can listen along with what’s happening. 

Nieuwe Kerk does not have a support system for the hearing impaired.

Are there seats for the visually impaired?
Each performance offers a number of tickets for the visually impaired. Please contact our booking office (sufficiently ahead of time!) at +31 (0)70 88 00 333 to reserve a suitable seat. The booking office is open from Tuesday to Friday between 13.00 and 18.00.

If you require help upon arrival or before the start of the performance, please notify us of this when reserving your tickets. We will ensure that someone is ready to help you.

Trained assistance dogs are permitted in most cases. We do request that you inform us in advance if you intend to bring an assistance dog.

Nieuwe Kerk
Nieuwe Kerk is accessible for disabled persons. The church is a ground-floor venue, so wheelchair and walking frame users can attend concerts without any issues. Disabled persons attending a concert in Nieuwe Kerk can report to the manager upon arrival, who can instruct a volunteer to provide assistance.

Lobby (Nieuwe Kerk)
The lobby in Nieuwe Kerk is downstairs, and can be reached by stair lift. If you prefer to remain in the hall during the interlude, we can also ask a volunteer to get a drink for you.  The hall opens approximately 30 minutes before the start of the concert, and the space in front of the hall on the ground floor is very limited. We therefore kindly request that you do not arrive too early if you do not wish to wait in the downstairs lobby.

Accessible toilets (Nieuwe Kerk)
An accessible toilet is available in the artists’ dressing rooms (behind the pulpit). A volunteer can guide you there.

Parking (Nieuwe Kerk)
Nieuwe Kerk does not have accessible parking spaces. The closest parking facilities are the parking garages Q-Park Veerkaden and Spui.

Hearing impaired (Nieuwe Kerk)
Nieuwe Kerk does not have a support system for the hearing impaired.

Assistance dogs (Nieuwe Kerk)
Pets are not allowed at concerts in Nieuwe Kerk. If you are attending with a trained assistance dog, please contact us in advance so that we can reserve a place for your dog in the aisle.

Practical information

Can I pay cash?
We only accept payments by card. This means it is not possible to pay cash for tickets at the ticket desk or for drinks at the bar. Our payment terminals accept normal and contactless payments by debit card or credit card. Our Pin Only policy enables safer, quicker payments.

How late does the performance end?
As soon as we know what the end time of a concert or performance will be, we will report this on the relevant website page. The end time is also noted in the service email that you receive at least one day before the performance. On the evening itself, the end time is shown on screens in the theatre. Please note that the end time is always an estimate and does not include the closing applause or any encores.

At what time do the doors of the hall open?
In Amare and Nieuwe Kerk, the hall doors open half an hour before the show. Please be there on time, but do not arrive too early! That way, you avoid having to wait outside (in the cold). Unfortunately, latecomers cannot be admitted.

Is there a waiting list for sold-out performances?
We do not make use of waiting lists. For sold-out performances, the theatre uses a number waiting system. These numbers are issued approximately one hour before the performance starts. Reserved tickets that have not been picked up go on sale fifteen minutes before the start of the performance.

May I keep my bag when entering the hall?
That depends on the size of the bag. To be allowed inside Amare’s halls, bags must be smaller than A4 size and no thicker than 10 centimetres. Larger bags must be left in the car or the cloakroom.

Can I attend a performance with a baby or a young child?
We advise against bringing babies and young children to performances. Due to the length and content of our performances, they are not suited for this age group. Furthermore, young children can cause annoyance for other visitors.

Babies are allowed at youth and family performances with an age rating of 6+ or lower. Note that you must purchase a child ticket for your baby. In case of disturbance, our staff may ask you to leave the hall during the performance. Any purchased tickets cannot be refunded.

What is age rating?
For youth and family shows, we provide an age rating. This means that the content and duration of the performance is suited for children of a certain age and older. These ratings are for example 2+, 4+, 6+ or 8+, which indicates that the performance in question is suitable for children aged 2 and older, children aged 4 and older, etc.

I am attending a performance with a small child. Are booster seats available?
Amare has a large number of booster seats available so that even the smallest children can get a good view of the show.

No booster seats are available in Nieuwe Kerk.

I am attending a performance with a small child. Can I store the stroller somewhere?
Certainly! Just ask one of our cloakroom staff where you can leave your stroller.

I want to stay up to date on the latest news and promotions. How can I do that?
Sign up for our newsletter and you will receive the general newsletter every month, as well as the Donderdag Deals (Thursday Deals) mailing, which offers 50% discounts on selected performances. 

Do you have earplugs?
Yes. These are available for free at the information desk, which is located next to the ticket desk.

How loud is the sound during performances?
The technical staff of the performing group are responsible for the sound volume during performances. Naturally, our own technical staff make sure that the volume remains within the applicable limits. If you wish to make use of earplugs, these can be obtained for free at the information desk, which is located next to the ticket desk.

What will happen with Zuiderstrandtheater?
Zuiderstrandtheater and the blue warehouse housing Zuiderstrandtheater’s rehearsal rooms and offices and the Residentie Orkest will be demolished after the move to Amare. Zuiderstrandtheater was always intended as a temporary theatre to replace the Dr Anton Philipszaal and Lucent Danstheater during the construction  of Amare. The zoning plan for the former Norfolk site provides for residential buildings.

Does Amare have a privacy policy?
Yes. You can find it here.

Huisregels

Bezoekersvoorwaarden
De algemene bezoekersvoorwaarden van de VSCD zijn in onze locaties van toepassing.

Rookvrije ruimte
Ons theater is rookvrij. Ook het roken van e-sigaretten is niet toegestaan in het theater.

Laatkomers
Na aanvang van de voorstelling is er geen toegang tot de zalen meer mogelijk. Laatkomers kunnen in de eerste pauze hun plaatsen in de zaal innemen.

Mobiele telefoons
We verzoeken je om voor aanvang van de voorstelling je mobiele telefoon op uit te zetten.

Beeld- of geluidsopnamen
Het is niet toegestaan foto-, video- of geluidsopnamen te maken tijdens voorstellingen en concerten. Hiermee stoor je andere bezoekers en de artiesten.

Tassen en paraplu's
Om veiligheidsredenen vragen we je grote tassen en paraplu's niet mee de zaal in te nemen, maar bij de garderobe af te geven.

Informatie aanvragen
Je kunt hier een seizoensbrochure aanvragen bij onze medewerkers van het bespreekbureau.

I have a question that is not on this list
Send us your question by email! Perhaps we can include it in this list. You can send your email to: kassa@amare.nl

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